Shipping & Delivery

At Pet Youth, we want your order — and your dog's results — on the way as quickly as possible. Here's everything you need to know about how and when it arrives.

Delivery Times

Most orders arrive within 2–7 business days of being placed. We process and dispatch orders quickly, usually within 1 business day, and this processing time is included in the estimate above. (Business days are Monday–Friday, excluding public holidays.)

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details as soon as it ships. Orders placed on weekends or public holidays begin processing on the next business day.

Shipping Costs

Free shipping is unlocked on any order of 2 or more jars — that's our 60-Day and 120-Day supplies. A single jar, the 30-Day Supply, ships at a flat rate of $5.95.

 

Any free-shipping discount is applied automatically at checkout — there's no code to enter.

Priority Pick

120-Day Supply orders include Priority Pick: your order moves to the front of our fulfillment queue and is prepared and dispatched ahead of standard orders, so it's on its way as soon as possible.

Order Tracking

Once your order ships, we'll email you a tracking number so you can follow it to your door. If you created an account at checkout, you can also view your order status and tracking any time from your account dashboard. Please allow up to 24 hours after shipping for tracking to begin updating.

Subscription Deliveries

If you're subscribed, your orders ship automatically on your renewal date so you never run out, and every subscription order ships free. We'll send a reminder email a few days before each shipment, and you can pause, skip, reschedule, or cancel any time from your account dashboard — just make your changes at least 2 days before your renewal date so we can update the order before it's processed.

Where We Ship

We currently ship to all 50 U.S. states [including Alaska, Hawaii, and U.S. territories], and internationally. Shipping costs for international deliveries are calculated separately based on the local shipping service provider for your location.

Incorrect Addresses & Failed Deliveries

Please double-check your shipping address at checkout. We're unable to reroute or refund orders sent to an incorrectly entered address once they've shipped. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment (additional shipping charges may apply).

Lost, Stolen, or Missing Packages

If your tracking shows delivered but you can't find your package, please check with household members and neighbors, and allow 24–48 hours — carriers occasionally mark parcels as delivered a little early. If it still hasn't turned up, contact us at hey@petyouth.com, and we'll help make it right.

If your order arrives damaged, see our Returns & Exchanges policy or contact us directly, and we'll send a replacement right away.

Questions?

Reach our support team at hey@petyouth.com. We typically respond within 1–2 business days.